Professional services & SMEs

Good work needs fewer detours.

Your team should serve customers and complete tasks. FM24 connects enquiries, knowledge and responsibilities into workflows that need fewer everyday questions.

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Organised workspace with a laptop, document trays and stationery

Illustrative solution

Illustrative workflows. The actual scope is tailored to your systems and requirements. These are not client case studies.

An intelligent inbox

Capture the message

Identify the request

Assign the team

Prepare a reply

The benefit

Enquiries move to the right place without management distributing every message.

In your hands

Ambiguous routing, sensitive cases and binding replies stay with the responsible team.

Knowledge in the workflow

Ask a question

Search permitted sources

Reference the answer

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The benefit

Employees find operational knowledge and responsibilities in context.

In your hands

People own the sources and decide beyond documented rules.

Structured onboarding

Receive the trigger

Gather documents

Assign tasks

Track open steps

The benefit

Fewer manual handovers and a clear onboarding journey.

In your hands

Roles, access rights, approvals and exceptions are explicitly defined.

A management overview

Combine system data

Prepare status

Flag exceptions

Notify owners

The benefit

See where intervention is needed instead of chasing every case.

In your hands

Defining metrics, interpreting results and taking action remain leadership tasks.

EVERYDAY PROCESSES

Automate office processes. Deliver services reliably.

AI and automation for service businesses and SMEs: connect enquiries, knowledge, onboarding and management workflows.

Customer enquiries and order handling

Incoming enquiries are structured, assigned to a case and prepared for the next owner. Complete information and clear responsibilities support the handover from first contact to order handling.

Email handling and internal knowledge

Recurring questions can draw on approved templates and company knowledge. AI can classify messages and prepare replies; your team handles exceptions and approves binding statements.

Implementation, costs and ongoing operation

Start with a frequent, clearly described office process. We consider existing systems, interfaces, exceptions and operating effort. The actual scope determines costs rather than a blanket promise for every business.