From an ImmobilienScout enquiry to contract administration, FM24 connects applicants, property details, a voice bot, your CRM and scheduling into an automated lettings pipeline. Recurring communication and administration run in the background. You retain a clear view of the property, applicants and letting.
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The voice bot knows the property listing and available viewing slots. Every step stays connected to the relevant property and applicant record.
Receive an ImmobilienScout enquiry
Match applicant and property in your CRM
Voice bot calls the applicant
Answer questions using property listing information
Check available viewing slots
Arrange the viewing by phone or WhatsApp
Send confirmation and automated reminders
Record attendance and next steps in your CRM
Automatically request required details and documents
Track submissions and missing information
Trigger the contract process after your letting decision
Automate contract preparation, dispatch and confirmation
One connected lettings pipeline instead of separate lists and callbacks: less chasing, organised documents and automated administrative contract handling.
Illustrative workflows. The actual scope is tailored to your systems and requirements. These are not client case studies.
Receive enquiry
Create CRM record
Voice bot calls
Answer listing questions
New enquiries are matched to the right property. The voice bot contacts the applicant using the information stored for the listing.
You supply property details, contact rules and the conversation scope. Questions outside that information are referred to you.
Read available slots
Agree a suitable time
Confirm booking
Send reminders
The voice bot arranges viewings by phone or WhatsApp using available time slots. Confirmation and reminders connect directly to the CRM record.
You define availability, capacity and booking rules. Changes are tracked in the same record.
Record attendance
Request information
Match documents
Follow up missing items
After attending, applicants automatically receive instructions about the details and documents required. Submissions are matched to their record and missing items are followed up.
You define the information needed and access rights. The letting decision remains with you or the property owner.
Receive letting decision
Create contract from template
Manage dispatch and confirmation
Complete CRM status
Your letting decision starts the contract workflow. Record data populates your templates, while dispatch and responses are tracked automatically.
You define contract templates, responsibilities and approval rules. Non-standard agreements are routed for individual handling.
Automated lettings for estate agents: ImmobilienScout enquiries, voice bot, CRM, phone and WhatsApp bookings, reminders, documents and contract administration.
An ImmobilienScout enquiry is structured in the CRM and assigned to a property. A voice bot can use approved brochure and scheduling knowledge. Authoritative information is limited by defined sources and rules.
Scheduling by phone or WhatsApp, reminders and requests for missing documents work together. The current status remains traceable rather than being reconstructed for each contact.
Complete information supports the handover to contract handling. Letting decisions and contract rules remain with the agent and owner. Available integrations and operating effort are clarified during the project.
01More time for your real work.
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02More room for professional work.
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03From interest to the next step.
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04Grow internationally. Keep everything connected.
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05More clarity. Clear accountability.
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06From the first lead to coaching access.
Explore this industry07A fully connected lettings pipeline.
Explore this industryLet us identify the structures, processes and automations your business needs next.
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